Effective Date: 06-Sep-2025
At Basharcare International, we are committed to delivering high-quality healthcare, pharmaceutical, and surgical products. This Refund & Return Policy outlines the terms under which returns are accepted and refunds are not applicable.
1. Return Policy
- We offer a 14-day return policy from the date of delivery.
- Products must be unused, unopened, and in their original packaging with intact labels and seals.
- Returns are accepted only if the product delivered is defective, damaged, or not as per the purchase order.
2. Non-Returnable Items
- Opened or used pharmaceutical products, medical supplies, or consumables.
- Products without original packaging or with tampered seals.
- Temperature-sensitive products that require cold chain logistics.
- Custom-labeled, specially packed, or private-labeled orders.
3. Refund Policy
- No Refunds are provided under any circumstances.
- In cases of approved returns, customers may choose a replacement product or a credit note for future purchases.
4. Return Procedure
- To initiate a return, contact our support team within 14 days of delivery at info@basharcareintl.com.
- Provide order details, invoice number, and reason for return.
- Once approved, we will guide you on the return shipping process.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect product).
- Original shipping charges are non-refundable.
6. Damaged or Incorrect Deliveries
- If you receive damaged, expired, or incorrect items, notify us within 48 hours of delivery with photographic evidence.
- We will arrange replacement or issue a credit note after verification.
7. Contact Us
For return-related queries, please contact:
Basharcare International
29/1 NR SHAH ALAM ROZ, DANILIMDA, AHMEDABAD, GUJARAT, INDIA – 380028.
Email: info@basharcareintl.com
Phone: +91 – 97245 30440