Effective Date: 06-Sep-2025
Basharcare International is dedicated to ensuring safe, timely, and compliant delivery of healthcare, pharmaceutical, surgical, and medical products worldwide. This Shipping & Delivery Policy explains how we handle order dispatch, shipping timelines, and logistics.
1. Shipping Coverage
- We ship products globally, with a focus on Asia, Africa, the Middle East, Europe, and APAC countries.
- Shipping availability may vary depending on regulatory approvals and import laws in the destination country.
2. Order Processing Time
- All confirmed orders are processed within 3–5 business days, subject to stock availability and required documentation.
- Custom orders, private labeling, and bulk consignments may require additional processing time.
3. Delivery Timelines
- Standard international delivery takes 7–21 business days, depending on the destination and logistics partner.
- Delays may occur due to customs clearance, government inspections, natural disasters, or events beyond our control.
4. Cold Chain & Temperature-Sensitive Products
- Pharmaceutical products requiring controlled temperatures are shipped using cold chain logistics.
- We ensure proper handling, packaging, and monitoring during transit.
- Responsibility transfers to the buyer upon delivery at the agreed destination.
5. Shipping Costs
- Shipping charges are calculated based on product weight, volume, destination, and mode of transport (air/sea/express).
- Customers are informed of shipping charges before final confirmation of the order.
- Customs duties, taxes, and import fees in the destination country are the buyer’s responsibility.
6. Tracking & Updates
- Once dispatched, customers receive shipment details and tracking numbers via email.
- Our team provides regular updates for bulk orders and temperature-sensitive consignments.
7. Damaged or Lost Shipments
- In case of damaged deliveries, customers must notify us within 48 hours with photographic proof.
- For lost shipments, we will coordinate with logistics partners to resolve the issue.
- Liability is limited to replacement or credit note, as per our Refund & Return Policy.
8. Force Majeure
- We are not responsible for delays or non-delivery caused by events beyond our control, including strikes, natural disasters, pandemics, or government restrictions.
9. Contact Us
For shipping and delivery inquiries, please contact:
Basharcare International
29/1 NR SHAH ALAM ROZ, DANILIMDA, AHMEDABAD, GUJARAT, INDIA – 380028.
Email: info@basharcareintl.com
Phone: +91 – 97245 30440